Terms of Service
Welcome to DataArch Lanka. These Terms of Service govern your use of our website and data architecture consulting services. By accessing our website or engaging our services, you agree to be bound by these terms and conditions.
These terms are effective as of January 15, 2025, and apply to all users, clients, and visitors of our services. Please read these terms carefully before using our services or website.
Important: If you do not agree to these terms, please do not use our website or services.
Terms of Use and Service Agreement
Service Description
DataArch Lanka provides professional data architecture consulting services, including but not limited to database design, data warehouse implementation, and system integration planning. Our services are designed to help organizations optimize their data infrastructure and improve operational efficiency.
Consulting Services
- • Architecture assessments
- • Strategic planning guidance
- • Technical recommendations
- • Implementation support
Design Services
- • Database schema design
- • Data modeling
- • Security architecture
- • Performance optimization
Implementation Services
- • Project management
- • System integration
- • Migration assistance
- • Quality assurance
User Obligations and Responsibilities
Client Responsibilities
- • Provide accurate and complete information about your requirements
- • Maintain confidentiality of proprietary information shared during consultations
- • Ensure authorized personnel participate in project activities
- • Make timely decisions and provide necessary approvals
- • Comply with all applicable laws and regulations
Website Usage
- • Use the website only for lawful purposes
- • Respect intellectual property rights
- • Avoid unauthorized access or security breaches
- • Provide accurate information in contact forms
- • Report any technical issues or security concerns
Professional Conduct
- • Maintain professional communication standards
- • Honor contractual agreements and payment terms
- • Respect our team members and business processes
- • Provide constructive feedback and collaboration
- • Follow agreed-upon project methodologies
Service Usage Limitations
Prohibited Uses
- • Unauthorized reverse engineering of our methodologies
- • Sharing confidential information with competitors
- • Using our services for illegal activities
- • Attempting to circumvent security measures
- • Reproducing our proprietary materials without permission
- • Interfering with our business operations
- • Making false claims about our services
- • Violating any applicable laws or regulations
Service Limitations
Our services are subject to the following limitations:
- • Availability depends on consultant schedules and project capacity
- • Technical recommendations are based on information provided by clients
- • Implementation success depends on client cooperation and resources
- • Some services may require additional third-party software or hardware
- • Geographic restrictions may apply to certain service offerings
Intellectual Property Rights
Our Intellectual Property
All content, methodologies, and materials developed by DataArch Lanka remain our exclusive property:
- • Proprietary consulting methodologies and frameworks
- • Software tools and templates developed for projects
- • Training materials and documentation
- • Website content, design, and functionality
- • Trademarks, logos, and brand materials
Client Intellectual Property
We respect and protect your intellectual property rights:
- • Your business data and proprietary information remain confidential
- • Customized solutions developed for your specific needs are provided to you
- • We do not claim ownership of your existing systems or data
- • Confidentiality agreements protect your sensitive information
- • Your business processes and trade secrets are safeguarded
Payment Terms and Conditions
| Service Type | Payment Terms | Currency |
|---|---|---|
| Consulting Services | 50% advance, 50% on completion | Sri Lankan Rupees (LKR) |
| Implementation Projects | Milestone-based payments | Sri Lankan Rupees (LKR) |
| Ongoing Support | Monthly invoicing | Sri Lankan Rupees (LKR) |
Payment Policy: All invoices are due within 30 days of issue date. Late payments may incur additional charges. Project delivery may be suspended for overdue accounts.
Legal Information and Dispute Resolution
Liability and Warranties
Service Warranties
We provide our services with professional care and expertise:
- • Services performed by qualified and experienced professionals
- • Adherence to industry best practices and standards
- • Reasonable efforts to meet agreed-upon timelines
- • Compliance with applicable professional standards
- • Correction of errors or defects in our deliverables
Limitation of Liability
Our liability is limited as follows:
- • Maximum liability limited to the total amount paid by client for specific services
- • No liability for indirect, consequential, or incidental damages
- • No liability for client's failure to implement recommendations
- • No liability for third-party software or hardware failures
- • No liability for damages caused by client's negligence or misuse
Dispute Resolution Process
Direct Communication
Contact us directly to discuss and resolve issues amicably
Mediation
Engage a neutral third party to facilitate resolution
Arbitration
Binding arbitration under Sri Lankan law as final resort
Governing Law
These terms are governed by the laws of Sri Lanka:
- • All disputes subject to Sri Lankan jurisdiction
- • Commercial law and contract principles apply
- • Data protection laws and privacy regulations enforced
- • Professional services standards and ethics maintained
Termination and Cancellation
Termination by Client
- • Written notice required 30 days in advance
- • Payment due for completed work and expenses incurred
- • Deliverables provided up to termination date
- • Confidentiality obligations continue after termination
Termination by DataArch Lanka
- • Breach of contract or non-payment of fees
- • Failure to provide necessary cooperation
- • Violation of terms of service
- • Refund of prepaid fees for undelivered services
Modifications and Updates
We reserve the right to modify these terms of service at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the new terms.
Notification: We will make reasonable efforts to notify existing clients of significant changes to these terms through our usual communication channels.
Contact Information
For questions about these terms of service or to report violations, please contact us through our website's contact form. We are committed to addressing your concerns promptly and professionally.
Response Time: We aim to respond to all inquiries within 48 hours during business days.